What is your refund policy?

We offer an initial grace period at the start of an engagement. During that window, you can change your service level — add scope, reduce scope, or cancel — for any reason. We do this so you can commit with clarity, not pressure. If something doesn’t feel right once the process begins, it’s better to correct course early than to force a bad fit to continue.

After the grace period ends, we do not offer refunds. At that point, your consultant and essay specialist have committed real, finite capacity to your work. We’re a boutique firm by design, and we don’t overbook or overload our consultants — when we say yes to a client, it necessarily means saying no to someone else. That’s how we protect quality, and it’s also why the policy needs to be firm once the engagement is underway.

We’re upfront about this so there are no surprises and no fine-print games. Read the policy, ask questions, and make sure the fit is right before you sign — that’s exactly what the consultation call is for. Once we start, we’re all in — so make sure you are too.