What is your policy on refunds, cancellations, and rescheduling?
We offer an initial grace period at the start of every engagement. During that window, you can adjust your service level — add scope, reduce scope, or cancel — for any reason. We build this in so you can commit with clarity, not pressure. If something doesn’t feel right once the process begins, it’s better to correct course early than to force a bad fit to continue.
After the grace period ends, we don’t offer refunds. At that point, your consultant and essay specialist have committed real, finite capacity to your work. We’re a boutique firm by design, and we don’t overbook — when we say yes to a client, it means saying no to someone else. That’s how we protect quality, and it’s why the policy needs to be firm once the engagement is underway.
Rescheduling within an engagement is a different matter. If a round deadline shifts, if your timeline changes, or if life intervenes in ways that require adjusting the cadence, we work with you. Rigidity for its own sake helps no one. What we won’t do is leave an engagement indefinitely open-ended — there are practical limits to how long consultant capacity can be held, and we’ll be transparent about what’s feasible.
Read the policy, ask questions, make sure the fit is right before you sign. That’s exactly what the consultation call is for. Once we start, we’re all in — make sure you are too.
